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Business As Usual Has A New Look For Leaders

March 20, 2020

Business As Usual Has A New Look For Leaders

March 20, 2020

If ever there was a time for leaders to lead, this is our moment. It was just a few short weeks ago that we announced the successful close of our joint venture with Motive Partners and it was an honor for me to be named CEO. On any given day, leading a business is an enormous responsibility; during this uncharted time, the weight and gravity is unprecedented. Certainly, the expression ‘business as usual’ has a new look.

Perhaps like me, you find yourself reading how other leaders, companies, and countries are responding to and navigating through each evolving day. I’ve found that it’s been a lesson in what to do and, importantly, what not to do.

Like many of you, we’ve transitioned to full Work from Home mode. Prioritizing the health and safety of our associates was a no-brainer. And like many businesses, we have our business continuity plan in place. While we often review it to test and refine, we’re finding ourselves well-prepared to support our clients and business remotely.

We’ve been using assorted digital channels to maintain connectivity. Zoom video is a ‘fan favorite’ in our business and has been our go-to for intra-office and client communicating. It’s not the same as being there in person, but it does make it easy to virtually ‘come together’ in a new (hopefully, temporary) world of physical distancing. For me, it’s important to make sure that we connect daily and can actually see each other on video—these are challenging days and we should be checking in on one another. It’s only been a few days of remote work, but I’m told that hearing from and seeing the faces of colleagues and clients is providing some level of normalcy and comfort.

And as we strive to provide safety and assurance for all, we’re also seeing turbulent, volatile markets that, as a technology solutions provider, warrant our continuous monitoring. I’ve instituted several daily check-ins with my Senior Leadership team, the leaders at Motive Partners, as well as our Client Services team. As part of our preparedness, we are ready to move key associates in Product and other areas into Client Services to double up on client support if needed. We’ve opened an internal technology line for our associates as we receive special requests from clients calling for support of any kind.

During this time of volatility, our clients, vendors and partners know that we are here for them and they can count on us. We’ve seen a significant increase in trade volumes (some days over 65% of normal volume) and we’ve successfully processed all trades as expected. We’ve partnered with clients to help with specific strategy changes, large rebalancing tasks, and requests to help ensure they are ready and prepped for any business changes they may encounter. We are in contact and lending support to our custody partners and trade venues to ensure processing remains uninterrupted. Tegra118 stands ready to help in any way we can—and I will continue to put everything I’ve got into leading our business, our people and our clients through these turbulent times.

We may not see the light on the horizon at this very moment, but I’m confident that when we get through all of this, we will come out on the other side stronger and more resilient, together. And when we do, I personally believe that our appreciation of the world and its people will be a change for the better.

To all, please stay safe and healthy.